Citizens Advice Chesterfield

Our Current Services

Coronavirus COVID-19

Due to the current guidance to avoid travel and limit social contact, we have unfortunately had to make the decision to close our drop-in offices and outreaches, and to suspend all face-to-face appointments. A number of our usual outreach locations such as GP Surgeries and libraries have also been made unavailable to us. We feel this is the only possible course of action to preserve the health of our staff, volunteers and clients.

With this in mind, we are adding extra advisers to our telephone lines and also introducing a webchat feature to this website for advice.

There is general advice specifically about COVID19 on the national Citizens Advice website here: www.citizensadvice.org.uk/health/coronavirus-what-it-means-for-you/

Telephone Line: 0300 4568437

Our advice line is open 10am-2pm Monday to Friday. We will have extra advisers logged in to take your call while our outreaches and offices are closed.

GP Surgery Outreaches

We will continue to provide a service via GP surgeries but this will be by telephone advice only. Contact your GP surgery to book a telephone appointment with Citizens Advice.

Current Clients

If you are currently getting advice with us through a specialist caseworker, please contact them by their mobile phone number. If you don't currently have their number, please contact our advice line (0300 4568437) who will be able to get a message through to your caseworker.

Postal Address

Our postal address is still:

6-8 Broad Pavement
Chesterfield
Derbyshire
S40 1RP

Though please note we are unable to see anybody at this address

Other online advice

Nationally, the Citizens Advice website has lots of information on a wide variety of topics:

You can also access the Debt and Money Advice website, CABmoney. This is a free guide and resource and includes an online Debt Management Plan system that you can use to help manage your debts.

There is also MoneySmart, to help with budget planning and financial capability.


About Us

At Citizens Advice Chesterfield we can give you free, confidential, impartial and independent advice and information on a wide range of subjects.

We can work with you to sort out any debt worries and claim all the benefits you may be entitled to. We can help with housing and employment problems, or deal with queries about consumer or tax issues. We can advise on legal matters, answer questions about immigration, and we have lots of experience on family and personal matters too.

We offer tribunal representation for welfare rights and specialist multi-debt casework.

We speak up for change in social policies; from our clients' experiences we can see where services and policies are failing.

We are a member of Citizens Advice, which provides the extensive information system we use to advise clients and sets standards for advice, training, equal opportunities and accessibility in the bureau.

Aims and Principles

The CAB Service aims

to provide the advice people need for the problems they face

and

to improve the policies and practices that affect people's lives

The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Quality Advice

Citizens Advice Chesterfield holds the Advice Quality Standard. This means our systems and advice are audited regularly to ensure we meet the required standard.